The following privacy policy explains to you what personal data (as defined in Article 4, sentence 1 of the General Data Protection Regulation (GDPR)) of yours we process when you contact us, for example, when you use our offering or services.


The controller (as defined in Article 4, sentence 7 GDPR) of the collection, processing and use of your personal data for the purposes of the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) is:

Dethlefsen & Balk Import-Export GmbH
Hermann-Wüsthof-Ring 16
21035 Hamburg, Germany

Managing directors: Jens Meier, Marcus Clausen


Personal data refers to any information about the personal or material circumstances of an identified or identifiable person. This includes information and details such as your name, address or other postal address, phone number or also your email address.

Cookies are small files that your browser stores on your device in a record specially set aside for this purpose. Because cookies are merely simple files and not executable programs, they do not pose any risk to your computer. Cookies do not contain any personal data. These cookies can show, for example, if you have already visited a particular website. Most browsers accept cookies automatically, however, you can change your browser’s settings so that it does not store cookies or so that it asks for your explicit permission before storing a cookie. In addition, you can delete cookies that have already been set at any time. Please note that deactivating cookies may lead to limitations on the use of our website.

Purpose of data processing

The company only uses and stores personal data as part of the offered services for the following purposes and only if you explicitly agree to our terms and conditions and privacy policy: 

• when initiating business
• when contacting us

Data is processed based on the provisions set out in Article 6, paragraph 1, point (a) (consent); point (b) (performance of a contract); point (c) (legal obligation); and point (f) (legitimate interests) GDPR.

The personal data is only used within our company and only shared with other companies if they are involved in the performance of the contracts entered into or in service delivery in some other way. Where necessary, we have entered into contracts for commissioned data processing with these companies so that you are provided with additional protection.



Cookies are small text files. They are stored on the user's computer and transmitted to our site by the user. As a user, you have full control over the use of cookies. We require your consent in advance for the use of cookies that are not necessary. In addition, you have the option of rejecting cookies via your browser settings, deleting cookies from your computer, blocking cookies or being prompted to do so before a cookie is set. If cookies are completely deactivated for our website, all functions of the website can no longer be used to their full extent.

Types of Cookies used on this website:

Required Cookies

These cookies are necessary for carrying out the specific functions of a website. Some functions of our website cannot be offered without the use of cookies. Such cookies are used, for example, for the shopping cart function. For this it is necessary that the browser is recognized also after a page change. The shopping basket is not deleted even after closing a browser window.
The user data collected by technically necessary cookies are not used to create user profiles.
Your consent is not required for absolutely necessary cookies, as these are indispensable if you wish to use our services.

Useful Cookies

1. Functional cookies

Although these cookies are not absolutely necessary, they improve user friendliness. For example, user submitted form data, language settings, font size, font type or the like are saved. When the website is called up again, this information is already available (e.g. you remain logged in).

2. Statistics cookies

Statistics Cookies record information anonymously. This information helps us understand how our visitors use our website. For the evaluation we use Google Analytics. Further information about Google Analytics can be found here >

The legal basis for the processing of personal data using cookies is our legitimate interest, Art. 6 para. 1f GDPR.

Web analytics / advertising

Data that we collect through your visits to our website, for example, pages you are interested in, is only processed by us in pseudonymised form. We work with the Google Analytics service from Google Inc. You can object to the pseudonymous processing of your data.

You can use the deactivation add-on to prevent Google Analytics from being run on any website (only applies to desktop applications): 

    1. Link to deactivation add-on

You can also block Google Analytics from collecting data by clicking on the following link. An opt-out cookie will then be saved, preventing your data from being recorded when you visit this website in the future:

    2. Deactivate Google Analytics

Bundesverband Digitale Wirtschaft (BVDW) e.V. offers a further option at the following address:

Information about Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses cookies, that is, small text files that are saved on users’ computers to enable analysis of their use of this website. The information generated by cookies about the usage of this website is usually transmitted to a Google server in the United States and stored there.

However, if IP anonymisation is activated on this website, Google truncates users’ IP addresses within Member States of the European Union or European Economic Area before it is transmitted. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and truncated there. IP anonymisation has been activated for this website. Google uses this information on behalf of the website operator to evaluate usage of the website, compile website activity reports and perform other services associated with website activity and Internet usage for the website operator.

The IP address transmitted from your browser in the context of Google Analytics will not be combined with other Google data. Users can prevent cookies from being stored using the relevant setting in their browser software, however, users should be aware that they may not be able to completely use all of this website’s functions in that case. Users can also prevent the logging of data generated through the cookie and their use of the website (including their IP address) by Google and the processing of this data through Google by downloading and installing the browser plug-in available via the following link:

You can find out more about Google’s use of data for advertising purposes and your options for changing settings and objecting on Google’s website: (‘How Google uses data from sites or apps that use our services’), (‘How Google uses cookies in advertising’), (‘Manage information that Google uses to show you ads’) and (‘Ad personalisation’).

Right of access, rectification, erasure, restriction of processing, objection and data portability

Right of access (Article 15 GDPR)

If requested, we will, at any time, give you information free of charge about whether we process your personal data and, if so, what personal data of yours we process. A right of access does not apply if providing such information would disclose other information that, due to legislation or by nature, ought to be kept confidential, particularly due to the overriding legitimate interest of a third party.

Right to rectification (Article 16 GDPR)

You have the right to obtain rectification of incorrect personal data concerning you at any time from the controller.

Right to erasure (Article 17 GDPR)

You have the right to obtain from us the immediate erasure of your personal data or its blocking from further processing if erasure is not possible for technical reasons, provided one of the grounds specified in Article 17, paragraph 1, points (a) to (f) GDPR apply. If the data is required for the performance of the contract or to implement measures prior to the contract, early erasure of the data is only possible if contractual or legal obligations do not oppose erasure.

Right to restriction of processing (Article 18 GDPR)

You have the right to obtain from us the restriction of the processing of your personal data if one of the grounds specified in Article 18, paragraph 1, points (a) to (d) GDPR apply.

Right to object (Article 21 GDPR)

You have the right at any time to withdraw your consent to the processing of your personal data with effect for the future.

If you have given consent to your personal data being processed and withdraw that consent, the processing until the time of withdrawal of consent will not be affected by that withdrawal.

You can address your requests for information, rectification, erasure and restriction from processing, and withdrawal of consent and objection to further use of your personal data on the basis of any consent granted to us, to:

By post:

Dethlefsen & Balk GmbH
Hermann-Wüsthof-Ring 16
21035 Hamburg

By phone:

+49 (0)40 73 10 73 - 0

By email:

Subject to changes

We reserve the right to make changes to this privacy policy at any time while complying with legal specifications.

Updated May 2018

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